Subscription Management Policy

Last updated: January 1, 2025

1. Introduction

This Subscription Management Policy explains our flexible pause and credit system for Roulette Bots subscription services. Instead of traditional refunds, we offer a comprehensive pause/credit system that provides maximum flexibility while maintaining your access to our educational platform.

All subscription plans include a 15-day free trial period with full Premium access, allowing you to evaluate our service before any payment is required.

No Traditional Refunds: Instead of refunds, we offer a flexible pause/credit system that allows you to preserve your subscription value indefinitely.

2. Free Trial Period

We offer a 15-day free trial for all new users:

  • No credit card or payment information required to start the trial
  • Full access to all Premium features during the trial period
  • No automatic billing until you choose to subscribe
  • Cancel anytime during the trial with no charges
  • Clear notifications before trial expiration

3. Subscription Pause and Credit System

3.1 How the Pause/Credit System Works

Instead of traditional refunds, we offer a flexible pause and credit system:

  • Instant pause available through your subscription dashboard
  • Full remaining days credited to your account
  • No maximum pause duration - pause as long as needed
  • Credits never expire - use them anytime in the future
  • Resume subscription instantly when ready

3.2 Universal Eligibility

All active subscription holders are eligible for pause/credit:

  • No minimum usage requirements
  • No limits on number of pauses per year
  • Available for both recurring and one-time payment plans
  • Immediate effect upon request

4. Credit System Limitations

4.1 Credit Restrictions

Important Credit System Rules:

  • Credits cannot be transferred between different subscription types (monthly/annual)
  • Credits cannot be converted to cash or monetary refunds
  • Credits are tied to your account and cannot be transferred to other users
  • Credits can only be used for the same subscription type they originated from

4.2 No Traditional Refunds Policy

We do NOT provide traditional monetary refunds. Instead:

  • All subscription value is preserved through our credit system
  • For technical issues, contact support for assistance
  • Billing errors will be corrected through support channels
  • Unauthorized charges should be reported to support immediately

5. How to Use the Pause/Credit System

5.1 Pausing Your Subscription

To pause your subscription instantly:

  1. Log into your account and go to the subscription dashboard
  2. Click the 'Pause Subscription' button
  3. Confirm your decision - the pause takes effect immediately
  4. Your remaining days are automatically credited to your account
  5. You'll receive a confirmation email with your credit balance

5.2 Resuming Your Subscription

To resume using your credits:

  1. Log into your account and go to the subscription dashboard
  2. Click 'Resume Subscription' if you have available credits
  3. Select how many credit days you want to use
  4. Your Premium access is restored immediately
  5. Remaining credits stay in your account for future use

6. Credit System Technical Details

6.1 Instant Processing

Our pause/credit system operates in real-time:

  • Pause requests are processed instantly through your dashboard
  • Credits are calculated and added to your account immediately
  • No waiting periods or manual review required
  • Resume requests take effect within seconds

6.2 Credit Calculation Method

Credits are calculated based on your subscription status:

  • Full remaining days from your subscription end date
  • Calculated down to the exact day of pause request
  • No deductions or processing fees applied
  • Credits are stored securely in your account profile

7. Pause vs Cancellation

7.1 Subscription Pause (Recommended)

Pausing preserves your subscription value:

  • Immediate suspension of access and billing
  • All remaining time converted to account credits
  • Credits never expire - use them anytime
  • Resume subscription instantly when ready
  • No value lost from your original payment

7.2 Subscription Cancellation

Warning: Cancellation terminates all subscription value

  • Access continues until natural expiration date
  • No credits preserved for unused time
  • Cannot be reversed once subscription expires
  • All remaining value is forfeited

8. Technical Issues and Support

8.1 Service Disruptions

In case of significant service disruptions:

  • Automatic service credit extension for affected time periods
  • Additional credits added to compensate for disruption
  • Proactive notification to affected users
  • Contact support for assistance, not monetary refunds

8.2 Account and Billing Issues

For technical or billing problems:

  • Contact support immediately for assistance
  • Billing errors will be corrected through credit adjustments
  • Unauthorized charges investigated and resolved via support
  • Account access issues resolved through technical support

9. Support and Assistance

For any issues with your subscription or credit system:

  • Contact our support team for immediate assistance
  • Provide account details and description of the issue
  • Our team will resolve credit or access problems promptly
  • Additional credits may be granted for service issues

We are committed to fair and reasonable resolution of all subscription and credit system issues.

10. Changes to This Policy

We may update this Subscription Management Policy from time to time. Changes will be:

  • Posted on this page with an updated 'Last updated' date
  • Communicated to active subscribers via email
  • Applied to new purchases after the effective date
  • Existing credits remain valid under previous terms

11. Contact Information

For subscription management and support inquiries:

Remember: Our 15-day free trial allows you to fully evaluate our service before any payment commitment. Our flexible pause/credit system ensures you never lose subscription value.

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